All registrations are subject to the following conditions which become legally binding once the registration is confirmed by English Outdoors.
1. Registration and booking
All bookings submitted to English Outdoors (EO) are only accepted on receipt of written confirmation from EO or its authorized representative. A $300 deposit per student is payable at the time of booking (individual or group bookings) for course only bookings, and $600 for course + accommodation bookings. Payment in full must be received a minimum of 28 days before the course start date, or immediately in the event of late booking (bookings made within 28 days of the start date). All payments must be in U.S. dollars.
2. Cancellations and refunds
All cancellations must be made in writing and will be confirmed in writing by EO. Cancellations are subject to the following charges:
● For courses – full refund for cancellations made more than 72 hours prior to arrival (i.e. the Friday before the course starts). A $300 administration fee will be charged thereafter.
● For homestay accommodation – full refund for cancellations made more than 7 days before course start date. A $300 administration fee will be charged thereafter.
● For cancellations, after the course has started, a pro-rated amount of tuition will be refunded.
Please note: refunds are calculated from the end of the last week the student attended classes at the non-discounted rate. Pro-rated refunds will be calculated on a weekly basis.
3. Visa support
Our adult courses and our junior summer camp courses can be followed on a tourist visa, or ESTA if applicable. Where relevant, the school will supply supporting documentation to enable students to secure tourist visas for the U.S. pending eligibility requirements.
4. Alterations By the Student
Any alterations by the student must be confirmed in writing and EO will respond in writing. EO recommend students arrange full insurance cover against possible cancellation charges.
5. Reduction in Lessons
In the event that there are insufficient students to form a class, EO reserves the right to offer the student individual classes as an alternative. The lessons may be reduced as follows:
● Standard course (20 lessons, 15 clock hours): reduced to 15 individual lessons (of 45 minutes in duration)
● Combined course (23 lessons, 17.25 clock hours): reduced to 18 individual lessons (of 45 minutes in duration)
6. Lessons lost on bank holidays
Lessons falling on school holidays will not be made up.
7. Level of English
7.1 If a student does not have the minimum level of English required to follow a specific course, as determined by the EO placement test, EO reserves the right to move the student to an appropriate course for their level.
7.2 The Summer Junior Program has a minimum level requirement of pre-intermediate – students at beginner or elementary level cannot be guaranteed a class.
8. Airport transfers
Students must submit their flight details (airline name, arrival time, flight number and point of origin) and their contact cell phone number to the school at least 7 days before their departure/arrival. The student’s cell phone is used only for airport transfers in case the driver cannot find the student and has to get in touch with him/her. EO does not use students’ cell phone number for any other purpose. The school cannot be held liable for any extra charges if the student has not provided his/her contact cell phone number for airport transfers (if the student cannot find the driver and has to make his/her own way to his/her accommodation for example). If a flight is missed or delayed, the student must email the school immediately on firstname.lastname@example.org to let us know (emails are picked up everyday). The school cannot be held responsible if the airport transfer provider charges the student again for a new transfer.
9. Disciplinary and behavior issues
EO reserves the right to refuse or exclude any person at any time prior to or during the operational dates of the center if in the opinion of EO, that person is incompatible with the general well-being and safe running of the center. This includes, but isn’t limited to criminal, abusive or violent behavior, putting themselves or others at risk, use of alcohol by minors, use of illegal drugs, and refusal to follow the rules of the center. In this instance, no refund will be given and any costs incurred, including damages, will be passed on to the student or their parents/guardians, including any repatriation costs.
10.1 Arrangements and courses outlines in EO publicity materials are given in good faith. However, courses, activities and timetables may be subject to change for reasons of safety, or in the event of unsuitable weather conditions or other factors, which may arise beyond our control. EO reserve the right to change the particularities of courses, including changes to course, venues, facilities or dates of programs where circumstances beyond our control necessitate such changes or where the level of bookings received does not reach the minimum number required to operate a course viably. In this event, EO shall either provide comparable services or refund such part of that service which relates to the change. In either case, EO’s liabilities shall cease and clients shall have no other or further claim against EO.
10.2 EO reserves the right, by giving notice to clients at any time before the start date, to increase the price of the services being provided to reflect any increase in costs to EO, which is due to factors beyond EO’s control, such as, without limitations, significant increase in accommodation costs, transport costs, labor costs etc. EO does not accept liability for personal injury or the death of any student unless caused by the proven negligence of BSL or its servants.
10.3 Provision by EO of the services outlined in this document and other promotional material, is dependent on receipt of a completed liability disclaimer form, health information sheet and the student’s acceptance of the various rules imposed by EO.
10.4 Any complaints against any aspect of the services provided by EO should be addressed in the first instance to the local representative on site. In the event that the matter is not resolved, the client or his agent should make an immediate complaint in writing to EO’s main office. All complaints will be investigated by the school and may be subject to an appropriate refund provided that the complaint is deemed to be valid, the complaint received within one month of the end of the course and that all fees and costs associated with the booking had been settled in full as laid out in the details above.
11. Approval to use image, video & and printed material
EO may take photographs and/or videos during the stay for promotional purposes. By agreeing to appear in any photographs/videos, the student agrees that EO may use these images to promote their products and surrenders any right to royalties. To request that a specific image be removed from the public domain because it is felt inappropriate, students must contact EO in writing.
12. Liability and Force Majeure
EO does not accept any liability for the loss of damage of any property belonging to students. EO accepts no responsibility for losses or additional expenses in the event of cancellation (whether whole or part) or change due to acts, omissions, or accidents beyond the reasonable control of EO, including, without limitations, delays in travel services, obligatory compliance with any government order, rule, direction or regulation, an Act of God, riots and/or civil commotion, war or hostilities, acts of terrorism, invasion, explosion, accident, fire, flood, lightning, storm, illness, widespread disease or infection.E