Terms & Conditions
All registrations are subject to the following conditions, which become legally binding once the registration is confirmed by English Outdoors.
1. Registration and booking
All bookings submitted to English Outdoors (EO) are only accepted on receipt of written confirmation from EO or its authorized representative. A $300 deposit per person is payable at the time of booking (individual or group bookings) for program only bookings, and $600 for program + accommodation bookings. Payment in full must be received a minimum of 28 days before the program start date, or immediately in the event of late booking (bookings made within 28 days of the start date). All payments must be in U.S. dollars.
2. Cancellations and refunds
All cancellations must be made in writing and will be confirmed in writing by EO. Cancellations are subject to the following charges:
For programs: a full refund is given for cancellations made more than 7 days prior to arrival. A $300 administration fee will be charged thereafter.
For homestay accommodation: full refund for cancellations made more than 14 days before program start date. A $300 administration fee will be charged thereafter.
For residence accommodation: full refund for cancellations made more than 28 days before program start date. A $300 administration fee will be charged thereafter.
For cancellations after the program has started, a pro-rated amount of tuition will be refunded.
Please note: refunds are calculated from the end of the last week you attended classes at the non-discounted rate. Pro-rated refunds will be calculated on a weekly basis.
3. Visa support
Our adult programs, young adult camp and our junior summer camp can be followed on a tourist visa, or ESTA if applicable. Where relevant, we will supply supporting documentation to enable you to secure tourist visas for the U.S. pending eligibility requirements.
4. Alterations By the client
Any alterations by the client must be confirmed in writing and EO will respond in writing. EO recommends that you arrange full insurance cover against possible cancellation charges.
5. Reduction in classes
In the event that there are insufficient numbers to form a class, EO reserves the right to offer you individual classes as an alternative. The classes may be reduced as follows:
Group Experience (20 lessons, 15 clock hours): reduced to 10 individual classes (of 45 minutes in duration)
Combined Experience (23 lessons, 17.25 clock hours): reduced to 13 individual classes (of 45 minutes in duration)
6. Lessons lost on bank holidays
Lessons falling on holidays will not be made up.
7. Level of English
7.1 If you do not have the minimum level of English required to follow a specific program, as determined by the EO placement test, EO reserves the right to move you to an appropriate program for your level.
7.2 The Summer Junior Camp has a minimum level requirement of pre-intermediate – those at beginner or elementary level cannot be guaranteed a class.
8. Airport transfers
You must submit your flight details (airline name, arrival time, flight number and point of origin) and your contact cell phone number to EO at least 7 days before departure/arrival. Your cell phone is used only for airport transfers in case the driver cannot find you and has to get in touch with you. EO does not use clients’ cell phone number for any other purpose. EO cannot be held liable for any extra charges if you have not provided your contact cell phone number for airport transfers (if you cannot find the driver and you have to make your own way to your accommodation for example). If a flight is missed or delayed, you must email EO immediately on info@englishoutdoors.org to let us know (emails are picked up every day). EO cannot be held responsible if the airport transfer provider charges you again for a new transfer.
9. Disciplinary and behavior issues
EO reserves the right to refuse or exclude any person at any time prior to or during the operational dates of the program if in the opinion of EO, that person is incompatible with the general well-being and safe running of the program. This includes, but isn’t limited to: criminal, abusive or violent behavior, putting themselves or others at risk, use of alcohol by minors, use of illegal drugs, and refusal to follow the rules of the program. In this instance, no refund will be given and any costs incurred, including damages, will be passed on to you or your parents/guardians, including any repatriation costs.
10. General
10.1 Arrangements and courses outlines in EO publicity materials are given in good faith. However, courses, activities, and timetables may be subject to change for reasons of safety, or in the event of unsuitable weather conditions or other factors, which may arise beyond our control. EO reserves the right to change the particularities of programs including changes to class, venues, facilities or dates where circumstances beyond our control necessitate such changes or where the level of bookings received does not reach the minimum number required to operate a program viably. In this event, EO shall either provide comparable services or refund such part of that service which relates to the change. In either case, EO’s liabilities shall cease, and clients shall have no other or further claims against EO.
10.2 EO reserves the right, by giving notice to clients at any time before the start date, to increase the price of the services being provided to reflect any increase in costs to EO, which is due to factors beyond EO’s control, such as, without limitations, significant increase in accommodation costs, transport costs, labor costs etc. EO does not accept liability for personal injury or the death of any client unless caused by the proven negligence of EO or its servants.
10.3 Provision by EO of the services outlined in this document and other promotional material, is dependent on receipt of a completed liability disclaimer form, health information sheet and the client’s acceptance of the various rules imposed by EO.
10.4 Any complaints against any aspect of the services provided by EO should be addressed in the first instance to the local representative on site. In the event that the matter is not resolved, the client or his agent should make an immediate complaint in writing to EO’s main office. All complaints will be investigated by the program and may be subject to an appropriate refund provided that the complaint is deemed to be valid, is received within one month of the end of the course, and that all fees and costs associated with the booking have been settled in full as laid out in the details above.
11. Approval to use image, video & and printed material
EO may take photographs and/or videos during the stay for promotional purposes. By agreeing to appear in any photographs/videos, you agree that EO may use these images to promote their products and surrenders any right to royalties. To request that a specific image be removed from the public domain because it is felt inappropriate, you must contact EO in writing.
12. Liability and Force Majeure
Liability and Force Majeure EO does not accept any liability for the loss of damage of any property belonging to clients. EO accepts no responsibility for losses or additional expenses in the event of cancellation (whether whole or part) or change due to acts, omissions, or accidents beyond the reasonable control of EO, including, without limitations, delays in travel services, obligatory compliance with any government order, rule, direction or regulation, an Act of God, riots and/or civil commotion, war or hostilities, acts of terrorism, invasion, explosion, accident, fire, flood, lightning, storm, illness, widespread disease or infection.